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Frequently
asked
questions

Here, we have compiled a list of common questions and their answers to provide you with quick and helpful information. If the answer to your question is not listed, please contact our customer service via this form: contactform.

Dutch FAQ version available here: FAQ nederlands.

Do you have a question about an adjustment to your membership fee as of January 1, 2024?
Have a look here.

Our concept

Members with a membership that includes the €1 discount benefit are eligible for a €1 discount per workout.
You can accumulate a maximum discount of €1 per day. Multiple visits in a day will not result in additional discounts.
There must be also a minimum of 30 minutes between the check-in and check-out times to receive the €1 discount.
The maximum discount you can accumulate within a 4-week period is €28.
Please note that your discount can never exceed your membership fee for the 4-week period.
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Members of TrainMore with a €1 discount membership receive a €1 discount per visit. This discount is deducted from the automatic debit of the next 4-week period. This means that you will not receive any discount during the first 4 weeks or during any promotional period you may have. And if you ever cancel your membership (which we hope you won’t, of course), you will no longer receive a discount on your visits during the last 4 weeks, as there will be no more automatic debits to apply the discount.

When you check in with your TrainMore tag, every workout is automatically recorded and deducted as a discount in the following period.

You can accumulate a maximum discount of €1 per day. Multiple visits per day do not result in additional discounts. Also, there must be at least 30 minutes between the check-in and check-out times to receive a €1 discount.

If you would like to know how much €1 discount you have accumulated so far, you can check this in the TrainMore app under the Discount Tracker. You can view this under your “Number of visits.” This refers to the current 4-week period, and the number increases until the period ends. This number, on the last day of the period, represents the discount you will receive as a member on your next invoice. After that, it will reset to 0.

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Become a member

When you register with TrainMore, you also pay a one-time fee for a Starter Package. This fee covers your registration costs, €20 vending machine credit, a 45-minute personal training session (*only available at clubs with a Personal Trainer), workout schedules in the TrainMore app, access to NutriAI, a meal tracking app that suggests recipes based on Artificial Intelligence worth €12,99 per month and exclusive member discounts with our partners, such as Björn Borg, Hyperice, and others.

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You can become a member at TrainMore by signing up at the desk in one of our clubs or through our online registration form.

Once you’ve signed up, you can start training right away!

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Of course, that’s possible! Just come by, check in at the front desk, and we’ll show you around the club.

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Our memberships

Yes, that is possible. Our members can cancel their membership within 14 days of signing up. This can be done by filling out the online cancellation form.

If you have used our club facilities only once, it is completely free to terminate your membership. If you have used our facilities two or more times, we will charge a proportional amount to the member, as stated in our general terms and conditions.

Proportional means, for example, that someone who has visited the club three times within two weeks and decides to terminate their membership, would ultimately not have needed to sign up for a membership, but could have bought 3 day passes instead. These are the costs we would charge in such a case. If a member has visited the club so often in the first two weeks that it is more cost-effective to sign up for a Flex membership for one month, those would be the costs.

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At TrainMore we offer three different kinds of clubs; we have normal TrainMore clubs, Black Labels and Red Labels. For these clubs, different memberships apply. Explore the differences between these 3 labels here, and choose the memberships that suit you best!

If you are already a member, but you want to change your club and membership, you can fill in a request form on this page.

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We offer various types of memberships, which may vary per club. You can view all the options per club on our membership page.
The club where you sign up for your membership will be your ‘home club’, and you can only train at this club.
If you have a Black Label membership, you can train at the designated Black Label club as well as all other non-Black Label (except for TrainMore Amstelveenseweg) and non-Red Label clubs.
If you have a Red Label membership, you can train at the designated Red Label club as well as all other clubs.
If you want to upgrade your membership to have access to multiple clubs, such as all clubs excluding Black Label or all clubs including Black Label, you can easily manage this yourself through this page.
It is not possible to upgrade to have access to all TrainMore Red Label locations because we operate a members-only concept at these locations with a limited number of memberships.
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You can always upgrade your membership, but it will require entering into a new contract with a minimum term of 1 year. After the change, you will be billed the base amount for the new membership every 4 weeks (accumulated discounts cannot be carried over).
If you are still benefiting from an ongoing promotion, the new membership will take effect after the promotion ends. Downgrading to a cheaper membership is only possible when the current membership expires.
You can easily manage the change to your membership using this link.
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You can cancel your membership by completing and submitting the online cancellation form 

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With our old regular (student) memberships (memberships requested before 21-12-2020), you can customize them according to your preferences and training style using our upgrades. You can add an UP (upgrade) through the online upgrade form.
For the new memberships, the upgrades are already included.
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Yes, that’s possible!

If you are unable to use our facilities for more than one month due to illness or injury, you can temporarily pause (freeze) your membership for a minimum of 1 month and a maximum period 6 months.

We do ask you to share documentation with us that demonstrates your inability to work out at our club. The freezing period will only start after we have received the requested evidence, and it has been reviewed and approved by us.

The period during which the membership is frozen will be added to the originally agreed-upon term.

If you want to freeze your membership for any of the above reasons, please contact customer service through our online contact form.

Note: We can process your request even faster if you attach a doctor’s certificate right away.

 

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We offer memberships for 12 or 24 months. Explore all the options here.

The minimum duration of our (Flex) membership is 4 weeks.

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You can find your membership number (lidnummer) on your TrainMore bank statements. The membership number consists of numbers only. Additionally, you can find your membership number in the confirmation email you received upon registration. You can also inquire about it at the front desk of your club.

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You can become a member of TrainMore directly even if you have an ongoing membership with another gym. During the period that your old contract is still valid, you can work out for free with us (up to a maximum of 6 months)! You can sign up for this through https://trainmore.nl/membership-take-over/.

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Certainly, there are several options available for accessing our clubs:

1. Flex Memberships: You can easily purchase a Flex Membership through our website. This membership covers a period of 4 weeks, automatically renews, and can be cancelled on a monthly basis.

2. Monthly Pass: Whether through our website or directly at our clubs, you can purchase a monthly pass using iDEAL. With the monthly pass, you’ll have access to one of our clubs for 4 consecutive weeks. There are no initiation fees, and the membership stops automatically.

3. Day Pass: For even more flexibility, you can buy a day pass at any of our clubs using iDeal. With this day pass, you’ll enjoy unlimited access to our facilities during your visit. The prices of our day passes are as follows:

TrainMore Clubs Prices Daypass
All Black Label Clubs € 25,00
All Regular Clubs € 20,00
Location Bussum € 10,00
Location Singel € 30,00
All Red Label Clubs No day pass available

On our website, you can see which club falls under which category and what the costs for a day pass are.

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On our website you can find our General Terms and Conditions

On our website you can find our Promotion Conditions

On our website you can find our Club Rules

On our website you can find our Privacy Policy

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Yes, that’s possible. From the age of 16, anyone can become a member independently.

You can register through our website:  Inschrijven | TrainMore, or directly at our clubs.

Unfortunately, it is not yet possible to become a member if you are under the age of 16.

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Payments

It can happen that members with a Eurodiscount believe they have accumulated more discount during their last 4-week period than is actually the case. The following information applies only to memberships with a €1 discount.

You might be training twice a day, thinking it would earn you extra discounts. However, only one visit per day is counted toward the discount, meaning you can accumulate a maximum of €1 discount per day. Additionally, visits shorter than 30 minutes do not count toward the discount calculation; only visits longer than 30 minutes are considered.

If you do not receive Eurodiscount, or if you do but still feel this doesn’t explain your membership fee, please contact one of our staff members in the club or reach out to our Customer Care Department.

 

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The first payment can be made by pin transaction during your first visit to one of our clubs. If you are unable to visit the club to make this payment in person, we will collect this amount through automatic debit after a certain period of time.
Afterwards, the subsequent payments will be automatically debited in 4-week periods.
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If an automatic debit has failed, you can always pay the outstanding amount by making a pin transaction at the club or by making an online payment via iDeal on our TrainMore website: https://payment.trainmore.nl

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During the initial term, we will collect the following amounts:

• The one-time fee for a Starter Package (if applicable to your membership).

• The first membership fee, unless you have one or more free months included in your membership. In that case, we always start with this, and no payments will be collected during these free months. Once the free months are over, the membership fee will be automatically collected every 4 weeks.

Note: Do you have a membership with €1 discount? During the period of these free months, the visitor discount of €1 per workout will not be applied. This discount will start accumulating once the promotional period of the free months is over.

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You can do this at the club. At the club, you can show your bank card and identification. With this, the host can update your bank account information.

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You can check online if you have an outstanding payment. You can use this link to check the amount due on your account and make a secure and quick payment via iDeal or credit card.
You can also pay this amount with your debit card at our clubs.
The payment will be processed immediately so that you can resume your workouts at the club right away.
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Our classes

The schedule for the classes can be found in the TrainMore app or on the club page: https://trainmore.nl/clubs/.
Navigate to the club page of your choice to see the class offerings. Please note that there are clubs where classes are currently not offered. In such cases, no schedule will be visible.
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You can sign up for classes at the clubs where you have access with your membership through our TrainMore app or our website. If you already have a membership and want to know which clubs you have access to, click here.
The following clubs offer the following classes:

Amsterdam Konningeweg

  • HIIT Classes
  • Zenergy Yoga

Amsterdam Singel

  • BTY CLB

Amsterdam Oost

  • BTY CLB

Amsterdam Oosterdok

  • Yoga
  • Pilates
  • Barre

Amsterdam Piet Heinkade

  • Zenergy Yoga

Utrecht Jankskerkhof

  • HIIT Classes

Rotterdam Coolsingel

  • BTY CLB

Haarlem

  • HIIT Classes
  • Zenergy Yoga

IJ-burg (voormalig Fitness Centrum IJburg)

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Red Label

You will find all information about waiting list clubs here.

 

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No, unfortunately, this is not possible. TrainMore Red Label clubs are our members-only clubs. However, you can submit a request to upgrade to a TrainMore Red Label membership here:
With a Red Label membership, you have access to all other TrainMore clubs except for other Red Label clubs. For example, if you have a membership at TrainMore Red Label Westerpark, you can go to all other TrainMore clubs except for TrainMore Rembrandtpark Red Label.
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No, unfortunately, this is not possible. TrainMore Red Label is our newest addition and will be our first members-only club. If you want to work out at one of the TrainMore Red Label clubs, you have to start or upgrade your membership to a specific Red Label membership.

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Yes! Depending on your current home club and membership, it is possible to upgrade to one of the TrainMore Red Label memberships. You can request to upgrade your membership at the TrainMore Red Label Club where you want to join.
Please note that terms & conditions apply to upgrade your membership.
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TrainMore Red Label members can work out at their home club and all other TrainMore locations except other Red Label clubs. JOIN NOW!
Are you already a TrainMore member and want to train at a TrainMore Red Label club? Please go to the desk at TrainMore Red Label.
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TrainMore Red Label is our newest label and will focus more on compact, community-driven clubs. Personal attention and top-notch service will be key components of these clubs. Red Labels will have a limited amount of members and will only be accessible to members of the club itself. In addition to that, we will offer free towel service, coffee, tea, sports drinks, and much more at the club.

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Yes, a select number of our Red Label clubs now offer a one-year student membership. As a student, you receive an extra fixed discount on your membership fee and can enjoy additional services such as towel service, free coffee, tea, protein shakes, sports drinks, extra fitness instructors, and extended opening hours. Additionally, with your Red Label membership, you have access to all other non-Red Label TrainMore clubs. You can sign up for your membership on our website.

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No, there aren’t any group lessons at the Red Label locations.

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TrainMore App

If you have forgotten your password, you can reset it by clicking on this link.
If your email is already in use with Virtuagym, you can reset your password through this link.
Afterward, you can proceed to the TrainMore app. Choose ‘Create Account’ and enter all the necessary information, including your new password. Now you can link TrainMore to your existing account.
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If you want to attend a class at a different TrainMore club, follow these steps:
Open the TrainMore app.
In the app, go to the two arrows at the top right corner (these arrows point in opposite directions).
Now select the desired club from the drop-down menu (If the desired club is not listed, click on the plus sign at the top right to add the desired club).
Back at the main menu, click on Classes, and there you will see the class schedule by day, type of class, and instructor.
Select the desired class and press “Join” to make a reservation.
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If you want to select a different TrainMore club, follow these steps:
Open the TrainMore app.
In the app, go to the two arrows at the top right corner (these arrows point in opposite directions).
Now select the desired club from the drop-down menu (If the desired club is not listed, click on the plus sign at the top right to add the desired club).
Select the desired club.
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To book a Personal Trainer session in the app, follow these steps:
Open the TrainMore app.
Go to Book your PT.
Select the desired type of session.
Choose a date and time slot that is available for the session.
Click on Confirm Booking.
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In the app, you can view various workout routines by following these steps:
Open the TrainMore app.
Go to Workouts.
Select the desired type of workout and let’s go.
Wishing you lots of fun and success.
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Other

Ja, we mogen onze membership fees aanpassen.
Wij mogen onze membership fee jaarlijks aanpassen (indexeren) met het Consumentenprijsindex (CPI)-percentage. Als wij jouw membership fee aanpassen, moeten wij je hiervan minimaal 30 dagen van tevoren op de hoogte stellen.
U kunt dit ook terugvinden in onze Algemene Voorwaarden. Wij volgen hiervoor de Consumentenprijsindex van het Centraal Bureau voor de Statistiek.
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Met een Black-Label membership heb je altijd toegang tot je eigen Black-Label club en ook tot alle regular TrainMore clubs.
De huidige TrainMore Black-Label clubs zijn: Beethovenstraat, Delftse Poort, Haarlem, IJburg, Koninginneweg, Oost, Scheldeplein, Singel en Stationsplein.
Wil je toegang tot alle Black-Label clubs of overstappen naar een Red Label club dan kun je je membership upgraden via het wijzigingsformulier.
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Please reach out to our Customer Care department by creating a ticket or using the live chat (available on weekdays from 09:00 to 17:00) on our website.

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Once your membership has ended, you can cancel your membership at any time with a 30-day notice. You can cancel via our website.

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The new TrainMore app is coming in 2025, offering a streamlined and enhanced fitness experience. We cannot wait to show you this and we will inform you once this happens.

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We are constantly improving and upgrading our clubs to make sure all our members have the best fitness experience. We will inform you once it is time to upgrade your club.

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You can renew your membership at a 20% discount by clicking this link.

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The removal of the flex fee does not affect any discounts you might have. However, once your discount period ends, the standard membership fee will apply. You can also always renew your membership and enjoy our promotions.

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No, after your contract ends, you’ll pay the same membership fee (excluding any discounts, corrections or future adjustments). The higher flex fee has been removed.

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When your initial contract ends, you’ll continue your membership at the same rate (excluding discounts or adjustments) without the higher flex membership fee.

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Some members already pay a higher Flex Fee. This will not change, but we offer these members the opportunity to renew their membership with us and make use of our current promotions.

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The end date of your membership is communicated to you in your welcome email that you received from us when you signed up. You can also ask our staff in the club to check this for you.

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Yes, your membership will still convert into a Flex Membership, but there will be no increase in your membership fee when this happens.

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We aim to provide our members with an exceptional fitness experience at a reasonable price, and we believe that maintaining a consistent membership fee contributes to achieving that goal.

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A Flex Fee is the membership fee that applies once a member’s initial contract period has ended.

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Een deel van de members heeft een e-mail gekregen waarin staat dat zij vanaf 1 januari 2025 toegang hebben tot meerdere clubs. Het kan gaan om toegang tot All-regular of toegang tot All-Black label. Wil je hier geen gebruik van maken, neem dan contact op met de Customer Care afdeling via de live chat optie, rechtsonder op deze pagina (beschikbaar op werkdagen van 09:00 – 17:00) of maak een ticket aan via de chat bot optie buiten onze openingstijden.

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Ja, je nieuwe tarief gaat in zodra je gratis periode voorbij is.

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If you no longer wish to receive mailings from us, you can unsubscribe by using the unsubscribe link that we always include in the footer of all our mailings.

However, please note that we offer five different options for opting out. You can select any combination, including opting out of all options.

Below is a high-level summary of the types of mailings we normally send and what you can opt out of:

  1. Events: Emails about events in existing clubs
  2. Automated campaigns: Emails about onboarding information after becoming a member
  3. Newsletters: Emails about the opening of new clubs, new equipment, latest fitness news, etc.
  4. Promotions: Emails about sales, new campaigns, and promotions
  5. Non-Marketing emails about your membership: Emails about club facilities or your membership itself, including membership fee changes and indexations

If you choose to opt out of all the above options, you will only receive transactional emails from us (e.g., when signing up for a new membership or upgrades or when you cancel your membership).

Occasionally, we also inform you about great offers and special members-only promotions via SMS. If you prefer not to receive SMS messages from us, please unsubscribe using this form.

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Amsterdam

  • Koninginneweg
  • Oost
  • Piet Heinkade
  • IJburg
  • Roelof Hartplein

Rotterdam

  • Delfse Poort

Haarlem

Bussum

All saunas are located in the changing rooms. This means that there is a separate sauna for men and women.

You can also check out our FAQ about our Sauna House rules.

 

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Yes, that can be done at the TrainMore club. A fee of €5 will be charged for this.

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Yes of course. You can easily sign up for a free trial through our website.

We are looking forward to welcoming you at our club!

 

Are you unable to come to the for your free trial or you would prefer to reschedule?

It’s not necessary to cancel your free trial. You can request a new free trial at a later time through our website.

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All saunas are located in the changing rooms. This means that there is a separate sauna for men and women.
Sauna rules:
Please shower before using the sauna.
Use a towel to sit or lie on.
Respect others: please keep noise to a minimum.
If the sauna is crowded, make space and consider sitting instead of lying down.
Use the hourglass to time your session.
Wearing underwear or swimwear is not allowed.
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Through ClassPass and/or OneFit, you have access to all regular TrainMore clubs and all TrainMore Black-label clubs.
You can also sign up for the group classes offered at these locations through the ClassPass or OneFit apps.
Please note that access to TrainMore Red-label clubs is not available through the ClassPass and/or OneFit apps.
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Het bedrag in de e-mail is de basis membership fee zonder promoties of kortingen. Het bedrag dat je betaalt kan daarom lager zijn vanwege een korting die je ontvangt. Deze kortingen (ook voor members van Bedrijfsfitness) blijven van toepassing afhankelijk van je membership.

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We get it. An adjustment to your membership isn’t fun. At TrainMore, it’s our mission to provide you with the ultimate fitness experience. That’s why you can count on us for the latest and greatest fitness equipment, top-notch trainers, and that unbeatable TrainMore vibe. In order to continue to meet this promise, we unfortunately cannot avoid adjusting our membership fees as of January 1, 2025.

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Staat jouw antwoord niet tussen deze FAQ’s? Neem dan contact op met onze Customer Care afdeling via de live chat optie, rechtsonder op deze pagina (beschikbaar op werkdagen van 09:00 – 17:00) of maak een ticket aan via de chat bot optie buiten onze openingstijden. Zij helpen je graag!

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Wil je een wijziging doorvoeren in bijvoorbeeld de home-club of je membership upgraden, dan kan je een wijziging aanvragen via ons wijzigingsformulier.

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Indien je membership met een percentage hoger dan de CPI-prijsindex is aangepast en je hebt nog een lopend membership, heb je de mogelijkheid om tot 29 december 2024 op te zeggen via ons opzegformulier. In dat geval word je membership beëindigd vanaf 1 januari 2025, jouw einddatum kan verschillen afhankelijk van jouw betalingscyclus. Na 29 december 2024 vervalt echter het recht om binnen je membership je opzegging te doen.
Als je membership met een percentage lager dan de CPI-prijsindex is geïndexeerd en je hebt een membership van 1 jaar of langer, is tussentijdse opzegging niet mogelijk. Deze prijsindexatie is binnen het huidige membership toegestaan en vormt daarom geen reden om het membership eerder te beëindigen.
Voor een maandelijks opzegbaar membership blijft het altijd mogelijk om op te zeggen, met een opzegtermijn van Ă©Ă©n maand.
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De wijziging zal ingaan bij je eerste incasso op of na 1 januari 2025.

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Je kunt jouw nieuwe membership fee vinden in een persoonlijke e-mail die je van ons hebt ontvangen op 1 december 2024. Deze fees verschillen per club en membership type. Mocht je deze e-mail niet hebben gezien check dan even je SPAM of neem contact op met onze Customer Care afdeling via de live chat optie, rechtsonder op deze pagina (beschikbaar op werkdagen van 09:00 – 17:00) of maak een ticket aan via de chat bot optie buiten onze openingstijden.

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De aangepaste percentages voor onze membership fees kunnen variëren, afhankelijk van je huidige membership fee en de specifieke club waar je traint. Als een membership fee aanzienlijk lager was dan de gangbare membership fees in een club, kan de stijging nu mogelijk hoger uitvallen. Op deze manier worden de prijzen voor members wat meer gelijkgetrokken.

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Het CPI (Consumentenprijsindex) cijfer geeft jaarlijkse de gemiddeld prijsontwikkeling weer in Nederland. Het wordt veel gebruikt door de Nederlandse overheid en het bedrijfsleven om afspraken te maken over gemiddelde prijsontwikkelingen.

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Ja, we kunnen de membership fees jaarlijks aanpassen (indexeren) met het Consumenten Prijs Indexcijfer (CPI) als wij dit minimaal 1 maand van tevoren via een mail laten weten aan onze members. Je vindt dit ook terug in onze Algemene Voorwaarden. We volgen hierin het Consumenten Prijs Index van het CBS.
Bij sommigen valt de aanpassing in het membership fee hoger uit dan het consumenten prijsindexcijfer. Voor hen geldt: Je hebt 4 weken het recht om je membership op te zeggen. Je opzegging gaat dan in per de dag van je membership fee aanpassing.
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We snappen het. Een aanpassing van je membership fee is niet het nieuws waar je op hoopt. Bij TrainMore is het onze missie om jou de ultieme fitnesservaring te geven. Daarom kun je bij ons reken op de nieuwste en beste fitnessapparatuur, top-notch trainers en die kenmerkende TrainMore-vibe. Om aan deze belofte te kunnen blijven voldoen, komen wij er helaas niet onderuit om onze membership fees per 1 januari 2025 aan te passen.

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